How To Order: International

International Ordering and Shipping Restrictions

Tactics carries products from hundreds of brands. Depending on the terms of our dealer agreements, we may not be able to ship a brand's products to addresses outside the United States. To find out whether we can ship an item to your address, simply add the item to your Shopping Cart and select your destination country. A notation will appear next to restricted products and you will be unable to proceed through Checkout until all restricted products are removed from your Shopping Cart. In addition, due to size limitations, we are unable to ship internationally certain products such as extra large travel bags. Your designated shipping address must reflect the address of the ultimate end-user. Tactics reserves the right to cancel any order being shipped to a freight forwarder, warehouse, distribution center, airport, or hotel. If your order is approved to one of these types of addresses, Tactics is not responsible for the condition in which the merchandise arrives to the end-user. Tactics will not be responsible for any shipment being routed somewhere other than the shipping address on the order.

Shipping Options and Rates for Website Orders

Tactics.com offers DHL, United States Postal Service (USPS), and United Parcel Service (UPS) shipping depending upon the type of products you would like to purchase and the destination country. We have found these options to the be the most secure, efficient, and reasonably priced. To view the shipping options, cost, and time in transit estimates, simply place the items you would like to order in your shopping cart and choose your country in the dropdown box in the checkout. Please note that shipping times may vary depending on which carrier is chosen or the shipping method selected during checkout. Time in transit estimates are not guaranteed as they are estimates provided by the carriers.

Import Duties and Taxes

Please note that your international order may be subject to certain import customs, duties and taxes imposed by your country upon delivery. These charges are NOT included in the prices and shipping costs listed on Tactics.com. As the importer of record, you must comply with your local laws and regulations and pay all applicable duties, taxes and fees. Accordingly, we recommend that you contact your local customs office for an estimate of any applicable taxes and duties you may be charged upon delivery and for further information.

Payment Options

For direct website international orders, Tactics.com accepts only Visa® and MasterCard®. Paypal checkout is also accepted for direct website orders to many countries. For orders by email or fax, Tactics accepts Visa®, MasterCard®, American Express®, Discover®, and JCB Card®. (Money orders are not accepted.)

Countries Served Directly

At this time, the Tactics.com website only accepts orders for shipment to the following countries outside of the United States:
 

Albania Argentina Aruba Australia Austria Belgium Belize Bermuda Brazil British Virgin Islands Bulgaria Canada Chile China Colombia Costa Rica Croatia Curacao Cyprus Czech Republic Denmark Ecuador Estonia Fiji Finland France

French Polynesia Germany Gibraltar Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Latvia Liechtenstein Lithuania Luxembourg Macedonia Maldives Malta Mexico Moldova Monaco Mongolia Montserrat Netherlands

New Zealand Norway Panama Peru Philippines Poland Portugal Romania Singapore Sint Maarten Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Turkey Uruguay

If your country is listed here, you must order online. We will not accept your order by phone, fax or e-mail.

All Other International Orders

For all other countries not listed above, you must E-mail or Fax us a completed ORDER FORM and photocopy of the credit card used. Upon receipt of your order, we will research the best shipping option for your individual order and contact you by email with a shipping quote. To place your order, simply send us your approval of the shipping quote by return email or fax and we will process your order in the regular course of business (generally within 1 business day). If you do not accept the quoted shipping rate or do not respond to our email within 2 business days, we will cancel your order, destroy your credit card information, and return all merchandise to inventory. All orders are subject to product availability at the time you approve our quoted shipping rate and your order is processed. Under no circumstances will Tactics charge your credit card unless and until you approve of the quoted shipping rate by return email or fax and your order is packed and shipped from our facility!

How to Order via Email or Fax

If you are not in a country that is allowed to order directly from our website, to place an order just follow these simple instructions:

1. Print out and carefully complete the Tactics ORDER FORM. Be sure to include a valid email address.

2. Create a photocopy of the back and front of the credit card referenced on your completed order form.

3. Send both documents to Tactics via email help@tactics.com OR by fax 1.541.349.2007

4. Reply to our shipping quote email within 2 business days by accepting or rejecting the quoted shipping charge. If you reject the quoted shipping charge or do not otherwise respond within 2 business days, Tactics will cancel your order, destroy your credit card information, and return all merchandise to inventory.